Questions

Create an account with your business name, address and phone number. We then open your OneKhusa payment account. Until it is ready your links work, but customers are told you are still setting up and cannot pay. If you want help, talk to us.

Your payment account is opened after you sign up, and it is not instant yet. You can create links while you wait; contact us if you have been waiting a while.

Swyipa itself charges nothing today. OneKhusa takes a charge on each payment, shown before you create a request. See pricing.

They open your link, type their mobile money number and choose Airtel Money or TNM Mpamba. A prompt appears on their phone and they approve it with their PIN. They do not need an account or an app.

Payments land in your own OneKhusa account. It is sent to your bank or mobile money at the end of each day, or you can withdraw sooner from My money.

A request shows PAID only after OneKhusa confirms the payment to us. A screenshot or a customer saying they paid is not confirmation.

Yes. A payment can be reversed, for example by the customer's bank or by the payment provider. A reversed payment shows as REVERSED and is not counted as received.

The money is returned to them, and they are told why. It is not counted as a sale.

No. Your money settles into your own OneKhusa account.

Not today. Swyipa works with payment links and collections. If you need something else, tell us on the contact page.

Contact us with your business name and phone number. We will call you to check it is you, then give you a one-time password.