Refunds and disputes

If you paid and want a refund

You paid the seller, not Swyipa, so a refund for goods or services is up to the seller. Contact them using the phone number on your receipt.

If the seller cancelled before you paid

If a seller cancels a request and your payment still arrives, it is returned to you. The payment page tells you this and shows your payment reference. Keep that reference.

If something went wrong with the payment itself

Money taken but no receipt, the wrong amount, or a payment you did not make: tell us straight away, with the payment reference if you have it. We will look into it with OneKhusa. We cannot promise a refund or a time, because returning money depends on OneKhusa and the banks involved.

If you are a seller

A reversed payment is returned to the customer and is no longer yours. See the terms.